Terms and Conditions

1. About Us

Unrooted to Unbroken is a trading name of Sweet Soul Company Ltd, a UK limited company registered in England with company number 17174987
- Registered address: 1 Chapel Terrace, Chapel Lane, Crofthandy. Redruth. TR165JQ - Contact email: [email protected]
- We operate the websites unrootedtounbroken.com and any associated platforms, funnels, digital services and printed materials.

2. Use of Our Services

By accessing or using any Unrooted to Unbroken website, funnel, course, membership, digital products or printed materials, you agree to these terms.

- You must be at least 18 years old to use our services.
- You agree to use our services only for lawful purposes and not to:
* Harass, abuse, or harm other users
* Attempt to gain unauthorised access to our systems
* Transmit malware or harmful code
* Violate any applicable laws or regulations
* Infringe on intellectual property rights
- We reserve the right to terminate access to any user who violates these terms.

3. Intellectual Property & Content

All content on our platforms — including text, images, graphics, logos, video, course materials, the Journal, the Books, worksheets, and frameworks — is owned or licensed by Sweet Soul Company Ltd.

- You may not reproduce, distribute, modify, or sell any content without express written permission.
- The 'Unrooted to Unbroken' brand, logo, tagline, and all associated intellectual property are protected and owned by Sweet Soul Company Ltd.
- When you purchase a product (Journal, Book, membership, course), you receive a personal, non-transferable license to use that content for your own benefit only. You do not own the content.
- User-generated content (comments, forum posts, feedback) may be used by us to improve our services, but we will not share your personal details publicly without consent.

4. User Responsibilities

- You are responsible for maintaining the confidentiality of your account login details.
- You agree not to share your login credentials with others.
- You are responsible for all activity on your account.
- You must notify us immediately if you suspect unauthorised access to your account.
- You agree to provide accurate, current information when registering or purchasing products.

5. Limitation of Liability

IMPORTANT: The Journal, The Books, membership circle, courses, and all Unrooted to Unbroken services are provided 'as is' without warranties of any kind, express or implied.

Unrooted to Unbroken is not a substitute for professional medical, therapeutic, or psychiatric care. 

If you are experiencing mental health crisis, suicidal thoughts, or severe distress, please contact:
* NHS Crisis Team: 999 (emergency) or 111 (non-emergency)
* Samaritans: 116 123 (24/7, free, confidential)
* Your GP or local mental health services
- We do not guarantee specific outcomes, transformations, or results. Individual experiences vary.

To the fullest extent permitted by law, Sweet Soul Company Ltd is not liable for:
* Any indirect, incidental, special, or consequential damages
* Loss of profits, data, or business interruption
* Personal injury or emotional distress (except where prohibited by law)
* Any damages arising from your use of or inability to use our services

- Our total liability to you for any claim arising under these terms is limited to the amount you paid for the product or service in question.
- Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability, so these limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

6. Data Protection & GDPR Compliance

Sweet Soul Company Ltd is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect:
* Name, email, phone number (when you opt-in, register, or purchase)
* Payment information (processed securely via Stripe; we do not store full card details)
* Usage data (pages visited, time spent, interactions with content)
* Course/membership progress and completion data
* Communication preferences
* Any information you voluntarily share (feedback, testimonials, forum posts)

How we use your data:

* To deliver the services you've purchased or requested

* To send you course materials, membership content, and support communications

* To send you marketing emails (only with your consent; you can unsubscribe anytime)

* To improve our services and user experience

* To comply with legal obligations

* To investigate fraud or security issues

Your rights under UK GDPR:

Right of access:* You can request a copy of your personal data we hold

Right to rectification:* You can correct inaccurate data

Right to erasure:* You can request deletion of your data (subject to legal retention obligations)

Right to restrict processing:* You can limit how we use your data

Right to data portability:* You can request your data in a portable format

Right to object:* You can object to direct marketing, profiling, or automated decision-making

Right to withdraw consent:* You can withdraw consent to marketing emails anytime (unsubscribe link in every email)

Data retention:

* We retain your data for as long as necessary to deliver our services and comply with legal obligations.

* Marketing/newsletter data is retained until you unsubscribe.

* Payment records are retained for 6 years (UK tax/accounting requirements).

* Course completion data is retained to verify certificate validity.

Data processing and transfers:

* We use trusted third parties (Funnel Launch, Stripe, email service providers) to process data. All processors are GDPR-compliant and have data processing agreements in place.

* Data is stored within the UK/EU unless explicitly stated otherwise.

* We do not sell your personal data to third parties.

To exercise your rights or make a data request:

* Email: [email protected]

* Subject line: "Data Subject Request"

* We will respond within 30 days.

Data Protection Officer / Supervisory Authority:

* If you have concerns about our data practices, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) — the independent authority for data protection in the UK.

* ICO contact: ico.org.uk or 0303 123 1113

7. UK Privacy & Data Rights

Under the UK Data Protection Act 2018 and UK GDPR, you have the following rights:

Privacy by design:* We build privacy protection into all our services from the start.
Transparency:* This policy explains exactly how we collect, use, and protect your data.
Security:* We use industry-standard encryption (HTTPS, SSL) and secure payment processing (Stripe) to protect your data.
Lawful basis:* We only process your data where we have a lawful basis (your consent, contract performance, legal obligation, or legitimate interest).
Consent management:* You can withdraw marketing consent anytime by clicking the unsubscribe link in emails or emailing us.
International transfers:* If any data is transferred outside the UK/EEA, we ensure adequate safeguards are in place (Standard Contractual Clauses or equivalents approved by the ICO).

Cookies & Tracking:

* We use cookies to enhance your experience (analytics, session management).

* You can control cookies via your browser settings.

* We do not share cookie data with advertisers without your explicit consent.

* For full details, see our Cookie Policy

No automated decision-making:

* We do not use automated profiling or decisions (e.g., algorithms) to determine access to services or eligibility for discounts without human review.

* If we do, you have the right to object and request human intervention.

8. Cookies & Tracking

We use cookies and similar technologies to:

* Remember your preferences and login status
* Analyse traffic and usage patterns (Google Analytics)
* Improve user experience
* Detect fraud and security issues
- You can disable cookies in your browser settings, but this may affect functionality.
- We do not use cookies for tracking across unrelated websites.
- Third-party partners (Funnel Launch, Stripe, Google) may set cookies subject to their privacy policies. We are not responsible for third-party cookies.

9. Third-Party Links

Our websites may contain links to third-party websites (social media, partners, resources).

- We are not responsible for the content, privacy practices, or availability of third-party sites.
- Your use of third-party sites is subject to their own terms and privacy policies.
- We recommend reviewing third-party policies before sharing your data."

10. Changes to These Terms

- "We may update these terms from time to time. We will notify you of material changes by email or by posting a notice on our website.
- Continued use of our services after changes constitutes your acceptance of the updated terms.
- The date of the last update is shown at the bottom of this page."

11. Contact & Complaints

If you have questions about these terms or our data practices:

Email: [email protected]
Website contact form:  https://www.unrootedtounbroken.com/contact
Mailing address: 1 Chapel Terrace, Chapel Lane, Crofthandy. Redruth. TR165JQ.

Complaints:

* We take complaints seriously. If you're unhappy with how we handle your data, email us and we'll respond within 30 days.

* If you remain unsatisfied, you can lodge a complaint with the ICO (UK Information Commissioner's Office).

Dispute resolution:

* These terms are governed by the laws of England and Wales [or your relevant jurisdiction].

* Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.